The following conditions apply:
- within 48 hours before the experience’s start: free cancellation. 100% refund, net of any fees by processing the payment (range fro 1 to 2€)
- under 48h : 100% penality. Full charge, nor refund.
- No show: 100 % penality. Full charge, nor refund.
- in caso of bad weather: tours run even in rainy weather. If the customer does not report the desire to cancel the tour due to bad weather within the time limits indicated above, no refund will be made
- Cancellation by our agency due to bad weather, force majeure or any other reason, we will make a full refund
- Causes of force majeure (eg COVID): full refund or voucher for date change
In case of cancellation or modification, please contact us:
phone: +39 351 7817724